Legal

Refund Policy

Last updated: 18 August 2026

Poulet Cloud provides subscription software and related implementation services. Payment, cancellation and refund terms stated in your signed proposal, order form or service agreement take precedence over this general policy.

Subscription fees

Unless your agreement states otherwise, fees already paid for an active subscription period are non-refundable. You may cancel renewal by giving notice within the period specified in your agreement.

Implementation and professional services

Fees for completed work, configured environments, training, data migration or other services already delivered are non-refundable. If a project is cancelled, charges may apply for work completed up to the cancellation date.

Billing errors

If you believe you were charged incorrectly, contact us promptly with the invoice number and relevant details. Confirmed duplicate payments or billing errors will be corrected or refunded to the original payment method.

Requesting a review

Send refund or billing requests to support@poulet.cloud. We will review the request against the applicable agreement and respond with the outcome.